| Shipping Related |
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How Free Shipping works ?
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We provide FREE Shipping for all USA orders over 50/- for any US States including Alaska, Hawaai and all APO / FPO addresses. We also provide Free shipping for all Canadian Orders over $ 250/- for any Canadian province.
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What is your return policy?
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If you want to return any of our products, we charge 15% re-stocking fees and the shipping charges are not refundable.
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What happens if I do not correct the information?
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In this case, the system will not allow you to finalize the order, and it will never be processed.
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How do I know that my gift has been shipped?
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You’ll receive an automated email confirmation as soon as your order is shipped.
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| Order Related |
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Que :
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How do I contact you regarding my order?
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You can call us on our toll free number1877 405 6238 or send us an email or chat with us Live from our website.
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Que :
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Do you charge us anything for the orders cancelled?
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If the order is cancelled within 4 days of placing it, no charges are there. Otherwise we charge flat 5% of the Product Price. Once the order is shipped and payment process, shipping charges and payment cancellation charges are applicable.
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Que :
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Can I add or remove a product from my order after the order is placed?
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You can call our customer service, if order is not shipped we will make those adjustment. If it is shipped , we will send you any other item you want immediately by next shipment.
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Que :
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Can I also place an order over the phone or Fax?
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Yes. You can call us at 1-877-405-6238 or Fax us at 1-866-804-9465 and place the order. You could email the order details to us at admin@indiaauthentic.com or place an order through the Live Chat available on our site.
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Que :
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How can I change the details of My Order?
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You can make changes to your order till the time order is not shipped out. For this, you can contact our customer service on phone or via email.
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Que :
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How can I cancel my order?
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For canceling your order, please get in touch with our customer service on phone or via email.
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Que :
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What happens if my order is lost in transit?
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If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.
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How do you make a refund if/after an order is cancelled? How much time does this process takes?
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If you paid by credit card we will refund back money to your credit card, otherwise we will send you check for the refund amount. The process takes 1-2 days.
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Que :
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How do I feel sure that I have correctly registered the order placed?
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You can log into your account and view your order details any time after placing the order.
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How do I check the current status of my order?
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When you place an order with us, you need to create a email address & password during the process. You can use the same to log in to your account to check your order status.
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Que :
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Is there any thing like minimum order that I must order at a time?
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Yes, The minimum order value is $20/- for all orders
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| Credit Card Related |
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Que :
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Is my credit card secure when I use it on your web site?
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Our fortified security measures ensure that sensitive information (i.e. credit card number) is always protected. All your personal information is encrypted before it is transmitted over the Internet, which guarantees that your information is inaccessible
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Que :
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Will the online payment system work for International credit cards as well?
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Yes. The online payment system will work for international credit cards as well. All you have to do is email us the order details and we will ship you the order.
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Que :
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What type of credit cards do you accept?
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We accept Visa, Master card, American Express and Discover.
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How does the online payment system work?
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The credit card information you enter into the order form will be directly authorized by your bank or credit card company. Once we receive their authorization, your order will be finalized. You will know right away if your credit card was accepted.
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| Delivery Related |
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Que :
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Can I have the gift delivered on a particular date?
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Yes, while placing an order, we provide you with that option.
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Que :
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Do you delivery in Canada and USA both?
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Yes We deliver anywhere in USA or Canada.
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| Account/Online Payment |
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What are the available payment options?
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You can make payment in 3 different ways: (a) Pay using Credit Card. (b) Pay using PayPal (c) Pay through checks. If you choosing to pay by check , just inform us by email about your payment particulars after placing an order.
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Que :
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Will the online payment system work for International credit cards as well?
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Yes. The online payment system will work for international credit cards as well. All you have to do is email us the order details and we will ship you the order.
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Que :
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How can I open an account with indiaauthentic.com?
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After you add the items to your shopping cart, you can create your own account (using an email address and password) and can then use the same account for future purchases
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Que :
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How does the online payment system work?
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The credit card information you enter into the order form will be directly authorized by your bank or credit card company. Once we receive their authorization, your order will be finalized. You will know right away if your credit card was accepted.
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| Charges Related |
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Que :
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What is your return policy?
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If you want to return any of our products, we charge 15% re-stocking fees and the shipping charges are not refundable.
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Que :
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Do you delivery in Canada and USA both?
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Yes We deliver anywhere in USA or Canada.
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| Item/Price Related |
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Que :
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What should I do if I need an item that is not listed on the website?
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Please send an email to admin@indiaauthentic.com with your request. We will try to procure the requested item for you.
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Que :
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Can You Send Me the Complete Product List with the Prices included in it?
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Yes, if you don’t have an Internet connection or are not using it frequently, we can send you our complete Pricelist of all products. You can call us at us at 1-877-405-6238 or Fax us at 1-866-804-9465 and place the order.
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Que :
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Can You Send Me A Pricelist Every Month?
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We will send you a pricelist every month and you can place your order either on Phone, Fax, Email or Live Chat.
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| Personal Information Related |
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Que :
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What do I do if I forget my Username & Password?
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Please send an email to admin@indiaauthentic.com to retrieve your user name and password.
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Que :
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What happens if I do not correct the information
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In this case, the system will not allow you to finalize the order, and it will never be processed.
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